Terms & Conditions
These terms and conditions apply to all purchases made through the website of Alexandra New York, located at:
Příčná 1892/4, Nové Město, 110 00 Praha 1
Reachable via: info@alexandra-newyork.com
By placing an order, you agree to these terms and conditions.
2. Product Information
We do our best to describe all products accurately and provide up-to-date information. However, typing errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed after full payment has been received. Available payment methods may differ per country. Customers are responsible for checking which payment options are available for their location.
4. Processing and Delivery
• Processing time: 1–3 business days
• Shipping time: 3–7 business days (depending on location)
• All orders are shipped directly from our supplier in China
5. Returns and Cancellations
Please refer to our separate Return Policy for all conditions.
6. Liability
We are not responsible for any loss or damage during shipment if the tracking indicates that the package was delivered. Always double-check that the shipping address entered is correct.
7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Alexandra New York and may not be used without prior permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@alexandra-newyork.com. We aim to respond within 5 business days.
9. Applicable Law
These terms and conditions are governed by the laws of the State of New York, USA.
